Terms and Conditions of Sale and Delivery
Vendsyssel Historical Museum (VHM)
General Information
Vendsyssel Historical Museum (VHM)
VAT No.: 26239147
Museumsgade 3
9800 Hjørring, Denmark
E-mail: vhm@vhm.dk
Phone: +45 96 24 10 50
Website: www.vhm.dk
Payment
VHM accepts payment via the following cards and services:
Dankort, VISA, MobilePay, Mastercard, JCB, Diners/Discover.
The amount will be charged to your card once you receive an order confirmation and your tickets via e-mail. We will never charge a higher amount than what you have approved at the time of purchase.
Delivery
Tickets are delivered digitally to the e-mail address provided during the purchase.
Please print the tickets or display them on your mobile phone when arriving at the museum or the event.
Right of Withdrawal
Your purchase becomes binding once payment has been completed.
According to the Danish Consumer Contracts Act § 18, section 2, no. 12, there is no right of withdrawal for the purchase of tickets to events.
The Ticket
Your ticket serves as your proof of admission. It is only valid for the date and time stated on the ticket.
Each ticket has a unique barcode and can only be used once. Any attempt to scan the same ticket more than once will be rejected.
Purchase of Annual Passes
An annual pass to VHM grants access to the museum’s departments according to the conditions applicable at the time of purchase.
Refunds
In case an event is cancelled, VHM will contact you as soon as possible.
If possible, tickets will be exchanged for another event; otherwise, the ticket price will be refunded.
Refunds will be issued to the credit card used for the original purchase.
Any fees, such as ticket, handling, or administrative fees, will not be refunded.
Cancellation
An event is considered cancelled if it does not take place at all.
Changes to the programme, date changes, or partial execution are not considered cancellations, and tickets are generally not refunded in such cases.
Please stay updated on any changes via our website or through information e-mails.
Complaints
Any complaints regarding the ticket purchase should be sent to: vhm@vhm.dk
Complaints regarding the event itself should also be directed to the museum.
Right of Appeal
If you wish to lodge a complaint, please contact vhm@vhm.dk.dk first.
If we cannot find a solution, you may submit a complaint to:
Center for Complaint Resolution, Nævnenes Hus
Carl Jacobsens Vej 35, 2500 Valby, Denmark
www.forbrug.dk
You may also use the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr.
Fees
Any applicable fees are clearly stated at the time of purchase.
11.1. Ticket Fee
Free – there is no delivery fee for tickets sent via e-mail.
11.2. Replacement Fee
If you have lost your ticket, VHM can issue a replacement ticket for a handling fee of DKK 75 plus DKK 10 per ticket to be replaced.
Privacy Policy
VHM collects and processes personal data when you purchase tickets, register, contact us, or use our services, including our website and social media.
We collect information such as your name, address, telephone number, e-mail address, IP address, and geolocation.
The data is used to deliver the requested products and services, comply with legal obligations, and improve our service and marketing efforts.
By purchasing a ticket or participating in an event, you agree that any photos or videos in which you appear may be used digitally and in print by VHM for documentation and marketing purposes.
Your data will be stored for five years before being deleted.
VHM is the data controller. For questions about your data, you can contact vhm@vhm.dk.
You have the right to access the information we process about you and may request correction or deletion in accordance with applicable law.
Complaints regarding the processing of personal data can be made to the Danish Data Protection Agency: Datatilsynet, Borgergade 28, 5., 1300 Copenhagen K, Denmark.
When using our services, you may choose to subscribe to newsletters and promotional offers – you can unsubscribe at any time by contacting vhm@vhm.dk.
Partner Relations and Links
Our websites may contain links to external sites.
VHM is not responsible for the content or data protection practices of external sites unless otherwise required by mandatory Danish law.